Note for MVP Users
This refund policy applies when payment processing is enabled. Currently, bookings are processed without payment. Cancellations are free and no refunds are needed.
Refund Timelines
Request validation: The Host is responsible for processing valid refund requests according to the cancellation policy.
Refund timing: Depends on the payment method used between Guest and Host (bank transfer, cash, etc.).
SocietyPopUp does not control or process refunds. Refund timelines depend entirely on the agreement between the Host and Guest.
Automatic Refund
- Cancellation compliant with the applicable cancellation policy.
- Booking cancellation by the Host.
- Space clearly not conforming to the Listing (documented major differences).
- Inability to access the Space on the scheduled day (keys not provided, inaccessible premises).
Refund on Request
- Major unresolved issues during the rental period (no electricity, serious insalubrity).
- Host does not comply with advertised conditions (missing amenities, different surface area).
Request must be submitted within 24 hours of discovering the issue, with evidence (photos, testimonials).
No Refund Cases
- Guest change of mind outside the cancellation policy timeframe.
- Subjective reasons ("I don't like the neighborhood", "The atmosphere doesn't suit me").
- Minor issues not significantly affecting Space use (slightly peeling paint, worn furniture).
Claims Procedure
- Report the issue within 24 hours via the Platform's messaging system.
- Provide documented evidence (photos, screenshots, written testimonials).
- Our team reviews the case within 72 hours.
- The decision is notified by email with refund details if applicable.
SocietyPopUp's decision is final, except for recourse to consumer mediation as provided by law.